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RETURN FORM

WHEN CAN YOU RETURN A PRODUCT?

  • You have 30 days to return an item from the date you received it. 

  • 30 days return means: a 14-day deadline for terminating the sales agreement (via e-mail or by sending the parcel back within 14 days) + 16 days to return the purchased item after terminating the agreement.

  • You don’t need to give a reason for your return, but any additional information will be appreciated.

 

HOW TO RETURN YOUR PURCHASE?

  • Carefully fill in the form below. You can mail it or attach it to the returned parcel.

  • Attaching the proof of purchase will expedite the return process.

  • Please don’t send a cash on delivery parcel or a standard letter (considering the safety and delivery time).

  • Return an adequately secured parcel to the address given on the return form.

  • The cost of the returned parcel is not eligible for refund.

  • We shall reimburse the money for your purchase to the bank account given on the returns form  within 14 days.